Not happy with your products or changed your mind. Ahh we get it! We want you to be happy first & foremost & sometimes things might not fit or be what you expected when it comes to van gear?
Follow the below process and make sure the products are in same condition as you received it. We accept returns up to 60 days post purchase as long as they are not used and in same condition.
Van Market Return Procedure - Please follow
Step 1 - Please Contact us via info@vanmarket.com.au
Include in email : Clearly state the issue Faulty, Damaged, Change of Mind & an explanation of why or what is happened. Please provide any photographic documentation of the product in its current condition & your phone number so we can contact youPlease provide us with the original order number & receipt and order number.
Step 2 - Once email is received your returned product request has been evaluated by our Customer Service team will contact you to discuss how to proceed with an exchange, credit or refund (at our discretion) This could take up to 72 hours from issue of email.
Step 3 - After discussion with you and our team - Shipping return, exchange, store credit or refund will be agreed. Product will need to arrive back to our store before the process is finalised. Change of mind return cost of shipping to us is the cost of the customer. once it arrives we will assess the condition & make contact with you to confirm its ok to proceed with the exchange,return,credit, or refund.
Please Note the below
Exchanges: In some cases, we might not have an item in stock that you request for exchange. If that happens, we’ll let you know as soon as possible and offer an alternative or backorder on your request.
Please note that exchanges for change of mind may incur shipping charges.
Credit notes will be given in the form of a gift card.
If we have agreed on a refund then this may take up to 10 days to process
Unfortunately, we cannot accept returns on sale items or gift cards.
Faulty or Damaged Goods
If you receive a faulty item we will offer either a repair solution or a replacement at Van Market cost. Due to the size of some of our products. Please contact us on info@vanmarket.com.au if you believe a product is faulty or arrives damaged via transport, missing a part or item & we will get in touch with you to discuss and arrange the return or ensuring the product is replaced or repaired.
You can always bring the product back to our store in Torquay if close by if you believe its faulty or damaged. Quality, service and customer satisfaction is super important to us !
